CRM solution is most common and powerful software for every organization to run any successful business. CRM software is basic need of any industry to make a great customer relationship for improving overall customer experience and increase ROI.
How iCRM is different from others?
Our CRM is cloud based software and it’s completely customizable as per you need. You just tell us whatever features are require we will customise our software accordingly and provide you the best CRM solution.
- Provides intelligence & insights to your processes.
- Fully customizable as per your business requirements.
- Easy to install & 100% Customizable CRM Software.
- Available On-Cloud, On-Premises & Hybrid Model.
- Caters to B2B & B2C processes.
- Ready CTI & Contact Center Integration.
- Ready API’s for ERP integrations.
Manage your customer contact, vendor contact, partner contact easily with the help of CRM software. You can efficiently manage your all events, message, phone calls, though this contact management.
Sales Process Management
Sales process management enables them to sell more effectively and focus on the most important sales opportunities. It also helps them to reduce the amount of time spent on sales administration
Marketing Process Management
Marketing process management empowers them to plan and execute highly effective campaigns. It also helps them to target the right companies at the right time. Marketing Intelligence will allow easy customer segmentation (as per demography, region, gender, household income etc) and run email campaigns.
Customer Service Management
Customer service management enables them to monitor customer service performance in real time and reduce the amount of time spent on customer service administration. We can also prioritize and segregate urgent leads so agent can easily follow of with them
iCRM gives you real time updates and alert for all the activity tracking. Manager easily plan, implement and monitor all the marketing and sales activity. Sales and marketing person easily personalize their communications with customers.
Task management is a backbone of any CRM. You can manage all the task flow and assignment of activities. Prioritize and manage all the important task easily with the help of iCRM.
iCRM’s calendar management is right choice to organize your important meeting, event, function, by day month and week. This feature of iCRM is really helpful to setup important reminder and holidays etc.
You can automate your sales, marketing and support activities with the help of this feature of CRM. Really helpful to reduce project cost, improve business process and manage customer and sales work flow.
Reporting & Analysis
iCRM provides a comprehensive suite of standard report categories straight out of the box. Existing reports can be fully customised and new reports can be created from scratch using iCRM’s wizard-based report customisation tools
It enables real time tracking of leads with visual customize dashboard to understand overall sales and marketing efforts so anyone easily monitor revenue, profit and loss