Contact Center Solution

Call Center Software Solution Dubai

An excellent and differentiated Customer Experience can transform Customer Loyalty to Customer Advocacy, for which it is important to deliver a clutter-free and Omni Channel experience each time your customers reach-out to you. With Cloudphoney we offer multichannel Customer Interaction Solution both on cloud and On-Premises that understands the dynamics of customer expectations and what it takes to keep the latter happily engaged. Cloudphoney our contact centre solutions address your specific needs throughout the customer lifecycle right from lead nurturing to customer retention.

Cloudphoney help improve your time-to-market and customer stickiness with our solution-rich offerings which include Call Queue Management, Automatic Call Distributor (ACD), Outbound Dialer, Call Back Requests, and Call Analytics; among other features. These features enable superior IVR self-service while reducing discords in agent-assisted conversations. Regardless of whether yours is a mid-scale or a small business, our contact center solutions offer features that can help meet your specific requirements.


Contact Center Solution Features

Inbound Call Queue Management

Call Queue Management holds great strength for business productivity. It maintains all incoming calls on an extension in a queue that is instantly displayed to the agents/operators on their screens

Automatic call Distributor (ACD)

Automate the entire inbound customer interaction with our automatic call distributor. Our easy-to-use solution provides a range of offerings from self-service, call routing to contact recording.

Computer Telephony Integration (CTI)

Enhance your agent efficiency by giving them the tools they need to work better. With CTI your agents can perform a variety of functions such as call transfers, voice conferences, number identification, etc

Interactive Voice Response (IVR)

Most businesses equip their call centres with IVRs to help customers choose the most appropriate service they are seeking. But the process is long-winded. Our IVR solutions are intuitive and hence reduces wait time and customer frustration.

Call Center Monitoring

Quality call monitoring is essential to scale business growth while improving service quality. Our call monitoring solutions help you achieve this.

Call Accounting Software

Improve your insights on telecommunications cost, agent activity, etc., with precise and elaborate reports on incoming, local and long-distance calls

Outbound Calling

When you are into outbound marketing or calling a mass list of contacts it becomes a hectic task for agents to dial each number manually. Our Outboud Dialling solution makes your outbound dialling campaign more productive with less effort.

Call Analytics

Gain the insights necessary to scale your business with incisive analytics on metrics that matter. Harness insights from our call analytics solution to optimize your workforce productivity and improve customer experience.

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